Effective Date: 01/02/2020

• Introduction

At SBG-Computers, we take your privacy seriously and are committed to complying with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and protect personal data when providing IT support and telecoms services.

• Data Collection

We collect personal data necessary for delivering our services, including:

Contact Information (Name, Email, Phone Number, Address)

Billing Information (Invoices, Payment Details)

Technical Data (IP Address, Device Identifiers, Log Files)

Communication Data (Customer Support Chats, Emails, Call Records)

• Legal Basis for Processing

We process personal data under the following GDPR-approved legal bases:

Contractual Obligation – To provide and maintain IT and telecoms services.

Legitimate Interests – To improve security, troubleshoot issues, and prevent fraud.

Legal Obligation – To comply with regulations, billing requirements, and taxation laws.

Consent – When required for marketing communications or optional data collection.

• How We Use Your Data

Your personal data is used for:

Delivering IT support and telecoms services.

Managing billing, invoicing, and payments.

Ensuring service security, monitoring, and troubleshooting.

Responding to customer queries and technical support requests.

Marketing communications (if you opt in).

• Data Sharing & Security

We do not sell personal data. We may share data with:

Third-party providers supporting our IT infrastructure.

Law enforcement or regulatory authorities when required.

Payment processors for billing purposes. We implement encryption, access controls, and other security measures to protect your data.

• Your GDPR Rights

Under GDPR, you have rights including:

Access & Portability – Request a copy of the data we hold.

Correction – Ask us to update inaccurate data.

Erasure ("Right to be Forgotten") – Request deletion of personal data where legally applicable.

Restriction & Objection – Limit how we process your data or object to certain uses.

Withdraw Consent – Opt out of marketing communications at any time.

• Data Retention

We retain personal data for as long as necessary to fulfill our services and legal obligations. Once no longer needed, data is securely deleted.

• Cookies & Tracking

We use cookies and analytics tools to enhance user experience and monitor website traffic. You can adjust cookie preferences in your browser settings.

• Contact Information

For GDPR-related inquiries or data requests, contact us at: info@sbg-computers.co.uk

Changes to this Policy We may update this policy periodically. Significant changes will be communicated on our website.